Frequently Asked Questions (FAQ)
Shipping
How long does shipping to Canada take?
Orders to Canada typically arrive within 7 to 13 business days.
How long does shipping to the United States take?
Orders to the United States typically arrive within 7 to 13 business days.
Is shipping free?
Yes! We offer free shipping on all orders to Canada and the United States.
Do you ship internationally?
Yes, we ship to many countries worldwide. Delivery times and shipping costs may vary depending on your location.
Orders & Payments
What currency will I be charged in?
Canadian customers are charged in Canadian Dollars (CAD). US customers are charged in US Dollars (USD).
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at support@nordthrd.com. We process orders quickly, so we cannot guarantee changes once the order has been placed.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Sale items and accessories (e.g., shaker bottles) are final sale and cannot be returned.
How do I request a return?
Email us at support@nordthrd.com with your order number and reason for return. We will get back to you within 1–2 business days with instructions.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 5–10 business days to your original payment method.
Sizing
How do your products fit?
Our products are designed with a relaxed, oversized Nordic fit. We recommend checking the size guide on each product page before ordering.
What if the size doesn't fit?
No problem — contact us at support@nordthrd.com and we will arrange an exchange for a different size, subject to availability.
Other Questions
How can I contact you?
You can reach us through our Contact page or by emailing support@nordthrd.com. We respond within 24 hours.